SaaS Onboarding & Invoicing Representative (Remote - Philippines)

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)! We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less. With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.

WHAT YOU GET TO DO:

• Own the customer onboarding process for SaaS billing and invoicing
• Manage subscription setup, scheduling invoices, and revenue recognition in NetSuite
• Enter and maintain accurate data across Salesforce and NetSuite daily
• Review contracts and orders, ensuring billing aligns with commercial agreements
• Identify and resolve order or billing discrepancies with account managers
• Collaborate with commercial and accounting teams on subscription-related processes
• Support continuous improvement of billing and onboarding workflows.

REQUIRED QUALIFICATIONS:

• 2+ years of experience in financial operations, billing, or accounts receivable
• Hands-on experience with ERP and CRM systems (NetSuite, Salesforce preferred)
• Strong analytical and problem-solving skills with high attention to detail
• Comfortable with daily manual data entry and system updates
• Ability to interpret and review contracts and billing terms
• Excellent communication and cross-team collaboration skills.