Rostering Officer (After Hours Service). Permanent Part Time – Location Flexible

About Life Without Barriers

Life Without Barriers is a leading social purpose, not-for-profit organisation with 8,000 employees working in more than 500 communities across Australia. The organisation supports children, young people and families, people with disability, older people and people with mental illness, as well as people who are homeless, refugees and asylum seekers.

Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This role offers an exciting opportunity to join the team and continue this mission by supporting people with disability to have the choice, control, and independence to live their best life.

Role Overview

As a Rostering Officer for the National After-Hours Service (NAHS), you will coordinate and optimise the engagement of available employees to best meet client requirements and promote a sustainable workforce for Disability and Mental Health Services outside of standard business hours.

Key Responsibilities

• Develop and maintain staffing rosters in accordance with client needs, funding allocations, budget and award requirements
• Fill shifts impacted by unplanned leave or changes in client support needs
• Communicate and coordinate with stakeholders effectively, particularly in response to schedule/roster changes, roster concerns and complaints
• Work with stakeholders to understand Service Agreements and client needs
• Complete administrative tasks in a timely manner, including call logs and employee schedule changes within relevant systems

Required Skills & Experience

• Experience in a high-volume rostering or scheduling role, ideally utilising the SCHADS award
• Previous experience in the utilisation of rostering software systems (Microsoft Teams Shifts experience preferred)
• Understanding of service delivery within Disability and Mental Health services
• Experience managing competing priorities to deliver outcomes within required timeframes
• Confidence to respectfully navigate complex or difficult situations and conversations with stakeholders
• Ability to build and maintain positive and professional relationships with stakeholders

Requirements

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant state-based checks.