Risk Operations Specialist

Accountabilities

• • Detect and investigate potentially fraudulent accounts using available risk tools, customer information, and transaction data.
  • Analyse transaction reports and identify anomalies, behavioural patterns, and indicators of potential fraud or financial risk.
  • Process KYC profiles and document alerts, verifying customer information and payment methods in accordance with established policies and best practices.
  • Conduct Enhanced Due Diligence (EDD) reviews for high-risk customers, requesting and assessing additional documentation when required.
  • Maintain accurate, comprehensive, and up-to-date case records, ensuring investigations are properly documented, traceable, and ready for internal or external review.
  • Assess risk exposure and use investigative findings to support appropriate operational decisions.
  • Communicate investigation outcomes and relevant findings clearly to colleagues and collaborate on risk-related cases.
  • Contribute to a consistent, coordinated approach to fraud prevention, customer due diligence, and risk management.
  • Meet individual productivity, responsiveness, and attendance expectations while maintaining investigation quality and accuracy.

  Requirements

  • Professional experience in fraud detection, risk operations, AML, compliance, or a closely related field, ideally within gaming, fintech, payments, or financial services.
  • Solid understanding of KYC and Enhanced Due Diligence (EDD) processes, including customer and document verification.
  • Knowledge of risk indicators and compliance expectations associated with higher-risk customers.
  • Strong analytical skills, with the ability to review significant volumes of transactional information and identify meaningful patterns or anomalies.
  • Excellent attention to detail and a disciplined approach to investigation, documentation, and case management.
  • Strong judgment and problem-solving skills, with the ability to assess potentially suspicious activity and determine appropriate next steps.
  • Clear and confident communication skills, including the ability to present investigation findings to colleagues across different functions.
  • Ability to work effectively in a fast-paced, operationally focused environment while consistently meeting productivity targets.
  • Strong sense of accountability, reliability, and ownership of assigned investigations.
  • Familiarity with social casino, iGaming, or payment platforms is considered an advantage.
  • Comfortable working independently in a fully remote environment while collaborating effectively with distributed teams.

  Benefits

  • Fully remote position.
  • Opportunity to work in an international and distributed environment.
  • Exposure to fraud prevention, risk operations, KYC, EDD, and transaction monitoring.
  • Opportunity to develop expertise in digital platforms, payments, and risk management.
  • Collaborative environment focused on accountability, transparency, and continuous improvement.
  • Inclusive workplace that values skills, ideas, diverse perspectives, and non-traditional career paths.
  • Opportunity to contribute directly to the safety, trust, and reliability of a digital platform.
  • Full-time employment.