Reverse Logistics Technical Lead

About the Role:

Wing is seeking a highly motivated and experienced Reverse Logistics Technical Lead to join our Reverse Logistics team. This role is based remotely in the United States. In this pivotal role, you will drive the technical strategy and execution for rebuilding and refurbishment processes, with a significant focus on aviation assets. You will lead technical initiatives, collaborate with cross-functional teams, and utilize data-driven insights to optimize our reverse logistics operations. The ideal candidate will have a strong understanding of drone principles, exceptional problem-solving skills, and a proven history of successfully leading technical projects.

What You’ll Do:

• Spearhead technical projects focused on the end-to-end reverse logistics lifecycle for returned assets and drones, encompassing diagnosis, harvesting of components, rebuilding, and refurbishment processes.
• Design, develop, and implement streamlined and efficient technical processes for the triage, repair, rebuilding, and refurbishment of assets, ensuring adherence to stringent quality control standards at each stage.
• Collaborate closely with cross-functional teams, including Product Engineering, Manufacturing, and Service Providers, to optimize the overall reverse logistics flow, identify areas for improvement, and drive initiatives that demonstrably reduce costs, improve turnaround times, and enhance the quality of refurbished products.
• Create and maintain comprehensive technical documentation, such as detailed repair manuals, effective troubleshooting guides, and clear training materials, to support internal teams and external partners.
• Take ownership of data analysis and reporting related to technical rebuild metrics, providing insights into performance, identifying trends, and recommending data-driven solutions for continuous improvement.

What You’ll Need:

• Bachelor's degree in Engineering (e.g., Industrial, Mechanical, Electrical), Supply Chain Management, Information Technology, a closely related technical field, or equivalent experience. A Master's degree in a relevant discipline is highly desirable.
• Minimum of 12+ years of progressive experience in reverse logistics, service engineering, or a related technical role with increasing responsibility.
• 5+ years of people management experience.
• Demonstrated ability to successfully implement and manage technical solutions and systems to optimize repair procedures, product evaluation and process development in support reverse logistics, maintenance or 3PSP maintenance.
• Comprehensive understanding of end-to-end reverse logistics processes, including triage, repair, rebuilding, refurbishment, and disposition strategies.
• Proven proficiency in data analysis and reporting tools, such as SQL, Excel, and Power BI.