Revenue Operations (RevOps) Manager - Pipeline & Delivery

Wing is a fast-growing, Silicon Valley-based, venture-backed multinational startup. We are looking for an exceptional, highly motivated individual to serve as a Chief of Staff. This role goes beyond a traditional Executive Assistant—it’s a high-impact, strategic position designed for someone who thrives in a fast-paced, intense environment. You will be the right hand to the CEO, handling tasks like financial modeling, business analysis, keeping track of teams and performance, and driving cross-functional projects, ensuring that key strategic initiatives are executed seamlessly. Key Responsibilities: - Serve as a trusted advisor to the CEO, providing critical insights and helping shape business strategy. - Researching options, speaking to companies, negotiating deals with service providers. - Collaborate with the C-Suite to streamline operations and drive high-priority initiatives. - Develop, maintain, and analyze complex financial models using advanced Excel skills. - Prepare detailed reports, dashboards, and forecasting tools to support strategic decisions. - Preparing written reports and analyses. - Collecting data from a variety of systems and people. - Oversee and coordinate cross-functional projects, ensuring alignment with overall business goals. - Identify process improvements and implement efficient, tech-driven solutions. - Conduct in-depth business analysis and market research to provide actionable insights. - Prepare high-quality presentations and reports that communicate findings effectively. - Act as a liaison between the CEO and other team members, ensuring clear and effective communication. - Adapt to varied hours and high-intensity demands, managing a dynamic workload without a typical 9-5 structure. - Assisting CEO with calendaring, scheduling, email, other communications. Qualifications: Technical & Analytical Skills: - Mastery of Excel, including advanced functions, pivot tables, macros, and financial modeling techniques. - Strong quantitative and analytical abilities with a keen eye for detail. Business Acumen: - Deep understanding of business operations and financial management. - Proven experience in building and interpreting financial models that drive strategic decisions. Tech Savvy: - Proficiency with modern tech tools and project management software. - Quick learner with the ability to adapt to new technologies and systems. Experience: - Prior experience in a high-growth startup environment or similar fast-paced setting. - A background in business strategy, finance, or operations is highly preferred. Soft Skills: - Excellent communication and interpersonal skills. - Strong organizational and time-management skills with the ability to manage multiple priorities. Flexibility: - Willingness to work non-traditional hours to meet the demands of a dynamic, global business environment. What We Offer: - Direct collaboration with the CEO and senior leadership in shaping a fast-growing multinational company. - A challenging, dynamic role where no two days are the same—perfect for those who thrive on intensity and rapid growth. - Competitive compensation package and benefits. - A flexible, remote work arrangement that supports work-life balance in a high-performing environment. - Substantial salary appraisal after 12 months. Other Notes - We are a multinational company with HQ in California, therefore, graveyard shift/night shift may be required.

Key Responsibilities

• 1. End-to-End Pipeline Management
  • Own the daily operational management of Wing's active pipeline.
  • Maintain visibility across every account and requirement from Sales handoff through successful launch.
  • Ensure every pipeline item has a clear status, owner, next action, and expected completion date.
  • Monitor accounts that are stalled, delayed, blocked, or at risk.
  • Proactively follow up with responsible teams to move accounts forward.
  • Ensure pipeline stages accurately reflect the actual operational status of each account.
  2. Pipeline Health Monitoring
  • Conduct daily reviews of pipeline movement and outstanding requirements.
  • Identify aging accounts, stalled stages, capacity issues, and process bottlenecks.
  • Flag accounts at risk of missing staffing or launch timelines.
  • Monitor pipeline volume against available recruitment, staffing, onboarding, and operational capacity.
  • Maintain clear visibility into what is entering, moving through, and exiting the pipeline.
  3. Cross-Functional Coordination Work closely with:
  • Sales
  • Customer Success
  • Talent Acquisition
  • Staffing
  • Onboarding
  • Training
  • Operations
  • Product or specialized service teams
  • Finance and other support teams when required
  • Ensure clean handoffs between departments and prevent accounts from being delayed because of unclear ownership or incomplete information.
  4. Sales-to-Operations Handoff
  • Review newly closed accounts and confirm that operational requirements are complete.
  • Validate role requirements, client expectations, staffing needs, timelines, and special conditions.
  • Identify incomplete, unrealistic, or unclear requirements before they create downstream delays.
  • Coordinate with Sales when clarification or expectation resetting is required.
  • Ensure specialized products or services follow the correct operational process.
  5. Staffing and Candidate Pipeline Oversight
  • Monitor recruitment and staffing progress against client requirements.
  • Track candidate availability, endorsement, interviews, client selections, replacements, and pending decisions.
  • Identify roles with insufficient candidate supply or prolonged staffing timelines.
  • Coordinate with Talent Acquisition and Staffing leadership on priority requirements.
  • Escalate accounts requiring intervention, sourcing adjustments, compensation review, or expectation management.
  6. Client Selection and Decision Management
  • Track candidates presented to clients and outstanding client decisions.
  • Ensure follow-ups occur within established timelines.
  • Identify accounts where client responsiveness is delaying fulfillment.
  • Coordinate with CSMs, OBS, Sales, or account owners when client intervention is required.
  • Maintain visibility into candidate rejection reasons and recurring selection barriers.
  7. Onboarding and Launch Readiness
  • Monitor accounts approaching onboarding and launch.
  • Confirm that staffing, documentation, equipment, access, training, schedules, and client requirements are ready.
  • Surface launch risks before they become client-facing issues.
  • Coordinate resolution between responsible departments.
  • Ensure accounts transition cleanly from pipeline management into normal account operations.
  8. Pipeline Escalation Management Serve as the first operational escalation point for pipeline-related issues. Examples include:
  • Staffing delays
  • Missing client requirements
  • Candidate shortages
  • Interview delays
  • Client decision delays
  • Incorrect Sales handoffs
  • Compensation mismatches
  • Training capacity concerns
  • Onboarding blockers
  • Ownership gaps
  • System or CRM inaccuracies
  • Accounts repeatedly moving backward in the pipeline
  • Determine the appropriate owner, establish an action plan, and monitor the issue until resolution.
  9. Pipeline Governance and Accountability
  • Establish and enforce pipeline SLAs.
  • Ensure teams update their respective pipeline stages consistently.
  • Hold stakeholders accountable for overdue actions.
  • Require clear next steps for every active account.
  • Escalate repeated SLA breaches or operational blockers to leadership.
  • Ensure pipeline meetings focus on decisions and corrective actions rather than status reporting alone.
  10. Pipeline Reporting and Forecasting Provide leadership with clear visibility into:
  • Total active pipeline
  • New accounts entering the pipeline
  • Accounts staffed
  • Accounts awaiting candidates
  • Accounts awaiting client decisions
  • Accounts scheduled for launch
  • Aging by pipeline stage
  • Average time spent per stage
  • Staffing turnaround time
  • Bottleneck trends
  • At-risk accounts
  • Projected launches
  • Expected revenue activation
  • Pipeline capacity and resource constraints
  • Produce weekly and monthly pipeline health reports with clear recommendations and required leadership actions.
  11. Process Improvement
  • Continuously evaluate how accounts move through Wing's pipeline.
  • Identify unnecessary steps, duplicated work, unclear ownership, and communication gaps.
  • Design improved workflows and escalation protocols.
  • Recommend automation opportunities.
  • Partner with system owners to improve CRM and pipeline architecture.
  • Standardize handoff requirements between departments.
  • Document processes, SLAs, escalation paths, and ownership matrices.
  • Measure whether process changes improve pipeline velocity and client experience.

Required Qualifications

• Strong experience in operations, program management, revenue operations, staffing operations, customer success operations, or similar environments.

• Demonstrated ability to manage complex workflows involving multiple departments.

• Strong analytical and problem-solving skills.

• Comfortable working with high-volume operational pipelines.

• Strong understanding of SLAs, workflow management, escalation management, and process optimization.

• Excellent stakeholder management and follow-through.

• Ability to challenge teams constructively and drive accountability.

• Strong written and verbal communication.

• Experience using CRM, project management, reporting, and workflow management platforms.

• Ability to interpret operational data and convert findings into actionable recommendations.

• Able to travel to the Philippines as required.

Preferred Qualifications

• Experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-based organizations.

• Experience managing client implementation or fulfillment pipelines.

• Experience working across Sales, Recruitment, Customer Success, and Operations.

• Familiarity with HubSpot, ClickUp, Power BI, or similar systems

• Experience designing SLAs, dashboards, workflow automation, or operational governance.