Revenue Operations Manager

Accountabilities:

• • Develop and implement Revenue Operations strategies, tools, workflows, and projects that improve operational efficiency and support revenue growth.
  • Build and maintain sales enablement programs, including onboarding, training, best-practice resources, and a comprehensive revenue operations playbook.
  • Manage and optimize the revenue technology stack, including vendor relationships, system configuration, user access, troubleshooting, and data integrity.
  • Maintain a comprehensive view of customer and revenue data to improve alignment and support strategic decision-making.
  • Analyze market intelligence, deal wins and losses, customer feedback, product developments, and market trends to identify opportunities and refine revenue strategies.
  • Support pipeline development and revenue targets through territory and lead assignment, call-list generation, deal validation, commission processes, and other operational workflows.
  • Coordinate revenue-related initiatives such as events, customer renewals, market expansion activities, and cross-functional operational programs.
  • Develop and distribute reporting and dashboards covering quotas, pipeline, churn, retention, performance, and other key revenue metrics.
  • Partner with leadership to align go-to-market strategies, messaging, pricing, market opportunities, and regional growth plans.
  • Collaborate with Finance on budgets, resource allocation, vendor selection, and vendor management.
  • Work closely with Finance, Information Security, Legal, HR, and other teams to ensure operational practices align with company policies, legal requirements, and security standards.
  • Lead, coach, and develop team members while fostering accountability, collaboration, inclusion, and continuous improvement.
  • Identify opportunities to improve processes, systems, and policies through automation, innovation, and responsible use of AI.
  • Collaborate with internal leaders and external stakeholders to drive strategic initiatives, share knowledge, negotiate resources, and communicate progress and outcomes.
  • Stay current on industry trends, market conditions, regulatory developments, and Revenue Operations best practices.
  • Travel as needed to support team initiatives, organizational priorities, and industry events.

  Requirements:

  • 3–5+ years of experience in Revenue Operations, Sales Operations, or a related function supporting fast-paced sales or revenue-generating teams.
  • Proven ability to design and implement strategies, workflows, and processes that improve efficiency and align with business objectives.
  • Strong technical proficiency with CRM and business tools such as HubSpot, PandaDoc, Slack, Google Workspace, Microsoft Excel, and similar platforms.
  • Experience managing technology vendors, troubleshooting systems, maintaining data quality, and ensuring reliable operational infrastructure.
  • Strong analytical capabilities, with experience building reports and dashboards that translate SaaS business data into actionable insights.
  • Experience with BI and analytics platforms such as Tableau, Power BI, or comparable tools.
  • Demonstrated ability to use performance metrics to improve transparency, accountability, forecasting, and strategic decision-making.
  • Track record of identifying process inefficiencies and implementing automation or other improvements to increase scalability.
  • Experience supporting cross-functional revenue operations, including territories, leads, deal validation, call lists, commissions, events, and customer renewals.
  • Strong training and enablement skills, including the ability to create and deliver onboarding and ongoing training programs.
  • Excellent organization and prioritization skills, with the ability to manage multiple projects while maintaining attention to detail and deadlines.
  • Strong communication and stakeholder-management skills, with the ability to collaborate effectively across Sales, Marketing, Finance, Customer Success, and leadership.
  • Adaptability, initiative, and a continuous-improvement mindset in a dynamic and evolving environment.
  • Experience managing, recruiting, retaining, coaching, or developing team members is valuable.
  • Commitment to creating a respectful, inclusive, equitable, and collaborative workplace.
  • A degree in business, operations, or a related field is welcome but not required.

  Benefits:

  • CAD $100,000–$115,000 compensation range, depending on experience, skills, location, and overall qualifications.
  • Extended health benefits.
  • $600 annual lifestyle spending account.
  • 9 mental health/sick days.
  • Volunteer paid time off.
  • Group RRSP/TFSA.
  • Retirement savings matching.
  • Paid time off.
  • Monthly work-from-home stipend.
  • Employee stock option plan.
  • $1,000 annual learning and development budget.
  • Remote-first working environment.
  • “Work from (Almost) Anywhere” policy.
  • Values-led culture recognized through multiple Canadian workplace and culture awards.