Revenue Operations Manager - Customer Operations
About the role
We're looking for a Revenue Operations Manager, Customer Operations to own the operational infrastructure that supports Later's brand customers across our Influence Platform, Managed Services offerings, and Mavely. This role sits at the center of the customer lifecycle—bridging what Sales sells with what our Services and Client Success teams deliver. You'll be responsible for building the systems, processes, and performance intelligence that ensure contracted revenue converts into efficient, effective customer outcomes.
This is a high-impact role for someone who thinks in systems and outcomes, thrives in cross-functional environments, and enjoys bringing structure to complex, fast-growing businesses. Reporting to the VP of Revenue Operations, you'll partner closely with Services, Client Success, Sales, and Finance to ensure our customer operations can scale with growth—without sacrificing quality, margin, or customer trust.
What you'll be doing
Strategy
- Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
- Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
- Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Technical/Execution
Revenue Accountability & Performance Intelligence
- Own the metrics that answer “did we deliver what we sold, and was it efficient?” at the campaign, customer, and portfolio level.
- Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
- Partner with Services, Client Success, and Finance leadership to define what “healthy” looks like and implement early warning systems when campaigns or customers drift off track.
- Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
Sales-to-Services Handoff & Capacity Forecasting
- Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
- Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload.
- Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.
- Develop load-balancing frameworks and recommendations that help Services leadership distribute work effectively.