Revenue Intelligence Operations Manager, Renewals

About the Role

Sitting at the center of the post-sales ecosystem, the Senior Renewals Operations Manager ensures that renewals execution, seller workflows, customer-facing processes, and performance insights operate as a cohesive system — aligned with Customer Success, Support, Professional Services, and Sales. This role brings together people, data, process, and technology — including AI-driven capabilities — to improve renewal outcomes, predictability, and scale. It carries significant executive visibility and influence across regions and functions.

Key Responsibilities

• Strategic Partnership with Renewals Leadership — Serve as a trusted operational partner to VP and Director of Renewals Operations; deliver executive-ready insights and support MBRs, QBRs, and strategic planning cycles.
• Renewals Operating Model & Rhythm of Business — Own the end-to-end renewals operating model and cadence; define and track globally consistent KPIs, leading indicators, and risk signals.
• Seller Experience & Productivity — Own and continuously improve the Renewals Account Manager experience; reduce operational friction and increase time spent in high-value customer interactions.
• Cross-Functional Alignment & Change Management — Drive coordination on cross-functional initiatives; champion disciplined change management to ensure high adoption of new processes and tools across regions.
• Data, Insights & AI-Driven Execution — Leverage analytics and AI-powered tools to improve renewal predictability, identify churn risk, surface expansion signals, and reduce manual work for sellers and leaders.

What you'll get

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching contributions