Retail Revenue Operations: Sales & Onboarding Operations

A day in the life (Responsibilities)

Strategic Partnership & Lifecycle Optimization

• Proactive Funnel Diagnostics: Analyze the end-to-end sales funnel from outbound prospecting through to contract close, identifying opportunities to increase pipeline quantity and improve stage conversion rates.
• Onboarding Throughput Optimization: Analyze the post-sale lifecycle to shorten implementation timelines, accelerate revenue recognition velocity, reduce pre-live churn, and optimize Onboarding Consultant (OC) efficiency.
• Field Intake & Prioritization: Establish and maintain an operational intake and vetting process for requests from sales and onboarding leaders, ensuring follow-through on high-impact vertical commitments.
• Performance Pattern Replication: Identify individual rep and consultant performance patterns—isolating what top performers do differently—and build the localized operational mechanisms required to scale those behaviors across the field.
• AI GTM Pod Contribution: Participate in the Retail AI GTM Pod, running agile field experiments, identifying workflows for automation, and sourcing frontline requirements to hand off to Agentic GTM Operations for production scaling.

Sales Operations & Outbound Program Architecture

• Sales Growth Programs & Funnel Development: Design and execute strategic projects, pilots, and programs to drive funnel growth by enhancing outbound motions for AE and XDR (SDR/BDR) teams, improving conversion rates, and expanding deal sizes across the organization.
• Productivity & Field Excellence: Partner with sales leadership and Enablement to isolate high-performer behaviors, scale best practices, and support RVPs and DMs in diagnosing productivity gaps.