Resident Engineer
About the role
Resident Engineer
Relocation: Available
About Arch Medical:
Arch Medical has a reputation of providing in-depth troubleshooting, rapid repair, and preventive maintenance to all medical imaging equipment, including MRIs, CT scanners, x-ray rooms, portable x-ray equipment, CATH labs, PET CT rooms, and nuclear medicine rooms. We provide 24/7 comprehensive maintenance support that our customers confidently rely on to prevent downtime and ensure patient safety.
Role and Responsibilities:
The Resident Engineer has an instrumental role both directly servicing imaging equipment and taking great care of customer relationships. A few key responsibilities include:
● Calibrate, repair, and maintain imaging systems to OEM performance standards.
● Provide positive, professional interactions with clinical and radiology teams.
● Perform inspections, diagnostics, and troubleshooting on a variety of imaging modalities.
● Maintain accurate service records and ensure strong asset management practices.
● Identify required parts and work with service operations on logistics (shipping, receiving, returns).
● Complete detailed documentation and service reports promptly and accurately.
● Ensure compliance with all regulatory, safety, and quality requirements.
● Prioritize safety—both for yourself and for those around you—through strict adherence to protocols
● Deliver exceptional, hands-on service to customers across assigned facilities
What measurable success looks like:
● Customer Service & Technical Execution
Provide world-class, hands-on support to imaging customers through accurate diagnosis, repair, maintenance, calibration, and preventative service of imaging equipment within the assigned region.
● Customer Experience & Professionalism
Engage with customers in a positive, professional, and solutions-oriented manner, building trust and confidence through clear communication and dependable follow-through.
● Equipment Inspection & Maintenance
Inspect, troubleshoot, repair, and maintain a variety of imaging modalities in accordance with manufacturer specifications, service standards, and contractual commitments.
● Field Collaboration & Technical Support
Support and collaborate with fellow engineers in the field by sharing technical expertise, assisting with complex issues, and contributing to faster, higher-quality resolutions.
● Travel & Coverage Flexibility
Travel between customer sites as needed, prioritizing locations and systems where service demand is highest to ensure timely coverage and uptime.
● Parts Identification & Quoting Support
Accurately identify parts required for repairs and maintenance, support quoting activities, and communicate requirements clearly to enable timely sourcing and approval.
● Parts & Logistics Coordination
Manage the receipt, return, and tracking of parts and tools, ensuring proper handling, documentation, and cost awareness throughout the service process.
● Documentation & Reporting Discipline
Maintain clear, accurate, and timely service documentation, including service reports, PM records, and system notes, to support continuity, compliance, and operational insight.
● Regulatory Compliance & Safety
Perform all work in compliance with applicable regulatory requirements, OEM guidelines, and company policies, with a consistent and sincere focus on safety for patients, customers, and team members.