Renewals Specialist

Accountabilities:

• • Own the end-to-end annual rent increase and lease renewal process, from planning and scheduling through implementation and follow-up.
  • Build and maintain renewal and rate-increase calendars, coordinating timing with lease expirations, occupancy objectives, and financial targets.
  • Program, validate, and audit approved rent increases and renewal information within property management systems.
  • Manage renewal notices and documentation, ensuring accurate delivery and compliance with applicable state-specific legal requirements.
  • Track notice periods, delivery requirements, rent increase limitations, required disclosures, lease expirations, and renewal triggers across a multi-state portfolio.
  • Conduct periodic audits to maintain data integrity, renewal accuracy, and regulatory compliance.
  • Partner with Community Managers and regional leadership on renewal and non-renewal decisions, resident retention challenges, and operational issues.
  • Analyze renewal acceptance, turnover, retention, delinquency, occupancy, and pricing trends to identify opportunities for improvement.
  • Coordinate non-renewal workflows, documentation, communications, move-outs, and turnover readiness.
  • Maintain and provide reporting on renewal performance, rent increases, occupancy, collections, retention, compliance, and portfolio trends.
  • Communicate upcoming renewals, deadlines, compliance requirements, and operational concerns to relevant stakeholders.
  • Identify opportunities to standardize, streamline, and automate renewal workflows across communities.
  • Stay current on landlord-tenant regulations and manufactured housing compliance requirements across applicable states.
  • Provide renewal performance insights to leadership and support portfolio-level operational and financial decision-making.

  Requirements:

  • 3+ years of experience in multifamily, manufactured housing, or residential property management, with direct experience managing renewals, rent increases, or lease administration.
  • Strong knowledge of multi-state landlord-tenant requirements, including notice periods, delivery rules, rent increase restrictions, and non-renewal procedures.
  • Understanding of manufactured housing lease structures, lot-rent dynamics, and the differences between resident-owned and community-owned home tenancies.
  • Experience using property management systems; familiarity with ManageAmerica is preferred.
  • Ability to program, validate, and audit renewal and rate-increase data with a high degree of accuracy.
  • Strong organizational and time-management skills, with the ability to manage complex calendars and high-volume workflows across multiple locations.
  • Strong analytical capabilities and the ability to interpret renewal, retention, occupancy, and financial performance data and turn findings into actionable recommendations.
  • Excellent written and verbal communication skills, with confidence collaborating with Community Managers, regional leaders, legal resources, and corporate stakeholders.
  • Highly detail-oriented, compliance-minded, process-driven, and responsive to time-sensitive deadlines.
  • Strong ownership mindset with an understanding of occupancy, NOI, resident retention, and measurable business outcomes.
  • Sound judgment and the ability to navigate ambiguity, edge cases, and sensitive non-renewal decisions.
  • Self-directed, adaptable, and comfortable managing competing priorities across a distributed portfolio.

  Benefits:

  • $70,000–$80,000 annual salary.
  • Competitive compensation with meaningful responsibility and portfolio-level impact.
  • Comprehensive health benefits.
  • Generous paid time off.
  • Paid holidays.
  • 401(k) with a 6% company match.
  • Opportunities for professional development, learning, and skill-building.
  • Opportunity to take significant ownership of a critical business function within a rapidly growing organization.
  • Collaborative environment focused on teamwork, accountability, and continuous improvement.
  • Equal employment opportunity and an inclusive workplace.