Renewals Manager Germany

Role requires fluent German and to be based in region.

Senior Renewals Manager Responsibilities

• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
• Execute the renewal process to ensure ARR is retained or expanded.
• Evaluate license usage and complete the true-up requirements.
• Understand and align customer’s business needs and goals to generate renewal quotes.
• Ensure that renewals are closed on a timely basis.
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
• Ability to identify opportunity and customer level risk and coordinate the mitigation.
• Provide renewals coverage on larger, more strategic customers.
• Additional responsibilities in helping design best practices and methodologies for the renewals organization.
• Provides more coverage of larger, more strategic and complex opportunities.

Senior Renewals Manager Requirements

• Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR).
• Demonstrated progressive experience with B2B software sales.
• Experience with subscription GTM approaches for customer success management and renewals.
• Effective communicator, strong interpersonal and collaboration skills.
• Motivated, driven and results-oriented.
• Strong negotiation, presentation and closing skills.
• Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.