Renewals Manager

What you’ll achieve:

• Negotiate all facets of contract renewals using commercial judgment.
• Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure.
• Engage decision makers to identify customer requirements, budget, key stakeholders, approval processes, and uncover roadblocks.
• Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Asana
• Maintain and report an accurate rolling 150-day forecast. Analyze renewal data to identify trends.
• Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems
• Manage the quote-to-close processes for all renewals within an assigned territory. Create and negotiate strategic pricing and packaging proposals.
• Effectively defend against competitive pressures and articulate Asana’s differentiating factors
• Identify risk early and navigate complex customer requests by effectively partnering with cross-functional groups such as Deal Desk, Sales Operations, Legal, Finance, Customer Success, and Sales Management to ensure customers realize value out of their investment in Asana.
• Contribute to the design and implementation of efficient renewal processes, identifying and resolving inefficiencies.

About you:

• At least 3-5 years Renewals Experience: A proven track record of success and quota achievement in a renewal sales or related role. SaaS experience is a plus.
• Able to work West Cost- Pacific Time Working Hours
• Customer Relationship Management: Exceptional ability to build and maintain strong customer relationships.
• Communication Skills: Excellent verbal and written communication skills. Experienced in contract negotiations, value selling, discovery, and closing. Strong presentation skills and executive presence.
• Analytical Skills: Maintain a forecast and have an analytical mindset to analyze data and identify trends.
• Problem-solving Skills: Ability to identify and resolve issues related to renewals.
• Knowledge of Asana Products: Familiarity with work management and the Asana platform.
• Proficiency in relevant tools: Experience with quoting systems, contracting tools, and subscription management systems.
• Understanding of ARR and Renewals: A deep understanding of these concepts.
• Approaches work with empathy and a creative, problem-solving mindset
• Thrive in a continually evolving environment while balancing a book of business and customer satisfaction.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn