Renewals Advocacy Manager

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<p>Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.</p>

</div></div><h4><strong>About the Role</strong></h4>

<p><span data-contrast="auto">As a </span><strong><span data-contrast="auto">Renewals Advocacy Manager</span></strong><span data-contrast="auto"> at Veeam, you will serve as the strategic lead for Customer Advocacy, Executive Engagement, and Voice of the Customer initiatives across the Global Renewals organization. This is a Renewals-scoped extension of Veeam's broader Customer Advocacy model - applying the same discipline of executive alignment, cross-functional orchestration, and evidence-based follow-through, focused specifically on the renewal moment and the retention outcomes that depend on it.</span><span data-ccp-props="{"335559739":200}"> </span></p>

<p><span data-contrast="auto">Reporting to the VP of Global Renewals Account Management, you will ensure customer feedback is translated into meaningful business action, executive customer commitments are executed, and strategic initiatives that improve customer experience, retention, and long-term growth are successfully delivered. Serving as a trusted partner to Renewals leadership, you will coordinate executive priorities resulting from customer engagements and act as the central point of coordination to ensure customer commitments are translated into cross-functional execution and measurable business outcomes.</span><span data-ccp-props="{"335559739":200}"> </span></p>

<p><span data-contrast="auto">This role partners closely with Sales, Customer Success, Product, Marketing, Support, Professional Services, Operations, and Finance to ensure the Voice of the Customer is reflected in business decisions and operational execution at renewal time.</span><span data-ccp-props="{"335559739":300}"> </span></p>

<h4 id="id-📝JobDescription&JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Do</strong></h4>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="auto">Own executive engagement for Renewals: </span></strong><span data-contrast="auto">partner with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="auto">Drive accountability and follow-through: </span></strong><span data-contrast="auto">capture customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="auto">Coordinate executive engagement plans: </span></strong><span data-contrast="auto">for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto">Lead executive-ready communications: </span></strong><span data-contrast="auto">prepare executive customer briefings, business reviews, presentations, and leadership communications supporting customer initiatives and strategic priorities.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto">Own the Renewals Voice of the Customer: </span></strong><span data-contrast="auto">collect, analyze, and communicate customer feedback, insights, and executive input to influence business priorities at renewal time.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1"><strong><span data-contrast="auto">Convert feedback into measurable action: </span></strong><span data-contrast="auto">partner with Product, Support, Customer Success, Sales, and Renewals leadership to ensure customer feedback at Renewals results in measurable action, continuous improvement, and an enhanced customer experience.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1"><strong><span data-contrast="auto">Institutionalize tracking and visibility: </span></strong><span data-contrast="auto">track customer advocacy initiatives, ensure commitments made to customers are delivered, and maintain executive-level visibility into customer sentiment, advocacy initiatives, and strategic customer priorities.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1"><strong><span data-contrast="auto">Drive strategic initiatives: </span></strong><span data-contrast="auto">that improve customer retention, customer experience, and operational excellence across the Renewals motion.</span><span data-ccp-props="{"335559739":300}"> </span></li>

</ul>

<p id="id-📝JobDescription&JobPostGuidelines-[Technology1],[Technology2],[Technology3],[Technology4]"></p>

<h4 id="id-📝JobDescription&JobPostGuidelines-WhatYou’llDo.1"><strong>What You’ll Bring</strong></h4>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">8–12 years of experience in enterprise SaaS or software.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Experience partnering with executive leadership (VP level and above).</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Exceptional executive communication, presentation, and relationship management skills.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

<ul>

<li data-leveltext="•" data-font="" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Strong commercial acumen with a solid understanding of enterprise software business models and customer retention strategies.</span><span data-ccp-props="{"335559739":120}"> </span></li>

</ul>

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