Renewal Specialist - SaaS Contracts

Accountabilities

• • Proactively manage a portfolio of software subscription renewals, ensuring contracts are completed accurately and on time.
  • Partner with Sales, Customer Success, and Accounting to coordinate renewals, expansions, quotes, and related documentation.
  • Review customer renewal information, product usage, subscription history, and contract terms to determine appropriate renewal options.
  • Engage customers well ahead of expiration dates to understand their needs, address potential risks, and support successful renewal execution.
  • Educate customers on relevant subscription options based on their current usage, business priorities, and future product requirements.
  • Discuss contract compliance, pricing, renewal terms, and potential expansions with customers in a clear and professional manner.
  • Coordinate preparation, execution, and processing of renewal quotes and ordering documents in accordance with established policies and procedures.
  • Identify and resolve non-standard or complex renewal situations using sound judgment while protecting customer relationships and subscription integrity.
  • Maintain accurate CRM records and ensure renewal activity, documentation, and customer information remain up to date.
  • Contribute to customer success by helping customers achieve value from their subscriptions rather than simply completing contractual transactions.

  Requirements

  • Experience working in a high-volume, deadline-driven environment with multiple priorities and competing demands.
  • Ability to communicate confidently with customers about contracts, compliance, pricing, renewals, and expansion opportunities.
  • Exceptional attention to detail, particularly when reviewing contracts, pricing information, and customer paperwork.
  • Experience using Salesforce or another CRM platform to manage customer and commercial activity.
  • Strong organizational and follow-through skills, with the ability to proactively manage upcoming deadlines and renewal milestones.
  • Sound judgment and problem-solving ability when dealing with non-routine customer or contract situations.
  • Strong written and verbal communication skills, with a customer-focused and professional approach.
  • Ability to collaborate effectively with Sales, Customer Success, Accounting, and other internal stakeholders.
  • Willingness to work occasional non-standard or additional hours when supporting global customers during periods of high renewal volume.
  • Curiosity about modern software development, SaaS products, and the technologies behind software supply chains.
  • A proactive, reliable, and accountable mindset with a strong commitment to customer satisfaction.

  Benefits

  • Competitive SaaS environment: Opportunity to develop expertise in software subscriptions, customer retention, contracts, and technology.
  • Remote work: US-based remote position with flexible working practices.
  • Career development: Suitable for professionals early in their careers or those looking to transition from contracts/accounting into a customer-facing SaaS career.
  • Parental leave: Family-focused leave benefits.
  • Paid Volunteer Time Off: Dedicated time to participate in volunteer activities.
  • Inclusive workplace: Diversity and inclusion initiatives and employee working groups.
  • Flexible working practices: Support for employees to work effectively while maintaining flexibility.
  • Global exposure: Opportunity to collaborate with customers and teams across international markets.
  • Industry-leading environment: Work within a company recognized for innovation and leadership in software supply chain security and open-source technology.