Renewal Manager

About the Opportunity

Renewal Manager

Overview:

Salsify is seeking a highly motivated, detail oriented and results-driven Renewal Manager to drive customer retention and growth for an assigned portfolio of customers in our Mid-Market segment. The Renewal Manager will own all aspects of the contract renewal process and work closely with the Customer Success team to mitigate risk + drive upsell.

How You’ll Make an Impact:

• Executes on all phases of the renewal process
  • Pricing proposal
  • Negotiation
  • Contract creation
• Identifies customer requirements, uncovers roadblocks, and executes renewal strategies to retain customers and increase ARR
• Identify opportunities for upsell and expansion
• Proactively identifies churn risk by analyzing adoption and health metrics in partnership with the Customer Success Managers
• Actively participates in the development and execution of cross-functional churn risk mitigation strategies

You'll Enjoy This Role If You Have:

• 1-2 years of experience in a Sales, Operations, Customer Success, or Account Management role
• Consistent achievement of retention and upsell targets
• Experience building credibility, trust, and rapport with stakeholders at all levels, both within and outside of the organization
• A business focused mindset with strong commercial capabilities
• Excellent communication, strong project management and organization skills
• Salesforce experience is strongly preferred
• Flexible schedule to accommodate US-based customer hours
• Language requirements: English

What we have for you:

• Competitive Salary + Bonus Structure in addition to the base salary
• Open Vacation Policy - You have 22 vacation days per year. We trust our employees to be responsible. This means that if you need more time off, you are allowed to take it
• Equity - Everyone gets a piece of the pie - Salsify grants every full-time employee equity
• Medical, Dental, Vision Insurance - We offer a competitive individual and family plan through Multicare
• Life Plan - in case of death or permanent disability
• Meal Allowance - 9,60€ per worked day
• Remote Allowance