Renewal Account Manager (Partner Business)

Job Description

The Renewal Account Manager (Partner Business) is accountable for Partner and Indirect customer retention, owning the full renewal negotiation cycle, safeguarding and expanding revenue via pricing strategy and incremental product adoption, and delivering against defined individual and team performance objectives.

The role involves engaging and coordinating with resell partners, direct customers, Partner Success Manager, Partner Executives, and Technical Account Managers to manage contract renewals and negotiate successful renewal agreements.

As a Renewal Account Manager, a typical day might include the following:

• Develop deep knowledge and understanding of customer and partner contracts, NiCE billing models, and competitive offerings to inform renewal strategy.
• Maintain working knowledge of NiCE products and services.
• Engage with partners and customers to understand renewal goals and ensure alignment with NiCE’s business objectives.
• Prepare and analyze financial and contract data to support internal renewal planning and decision-making.