Relationship Manager, Mid Market (LATAM)

What's the opportunity?

Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.

What will I be doing?

• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Maintain up-to-date knowledge of our evolving products and processes
• Create your own demonstrations, tailored to client needs
• Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures
• Engage in team development and mentoring
• Represent the voice of the customer to cross-functional partners, including Marketing and Product
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
• Develop and present growth plans, strategizing time accordingly and prioritizing key accounts
• Network within accounts to connect with key stakeholders, influence decisions, and drive engagement
• Participate in virtual and in-person events to showcase our solutions and represent the company
• Willingness to travel in market
• Successfully negotiate contracts with procurement to protect our book of business.

What skills do I need?

• 4+ years experience in a closing role
• 2+ years of SaaS experience selling similar products
• Must be proficient in Portuguese, fluency in Spanish also preferred
• Interest in AI and its role in transforming customer service and experience (CS/CX)
• Strong sales instincts and track record hitting and exceeding quota
• Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services.
• Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
• Exceptional written and verbal communicator with strong presentation skills
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Exhibits a growth mindset, intellectual curiosity,