Regulatory and Inventory Operations Specialist (Fluent Japanese Speaker)

See yourself at Twilio

Join the team as Twilio’s next Regulatory and Inventory Operations Engineer (L2).

About the job

Twilio is seeking an operations engineer to help us scale our phone number inventory operations globally. This role will join the team whose primary responsibilities include managing our worldwide phone number inventory. Your focus will be to manage daily functions that protect our supply chain of phone numbers, ensure Twilio customers have access to provision phone numbers, and ensure we’re delivering on our KPIs. The Global Phone Number Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

Responsibilities

• Ensure that our supply of phone numbers meets customer demand without incurring undue inventory carrying costs.
• Ensure customer the submitted customer KYC meets the internal policies
• Work closely with internal stakeholders and customers to ensure compliance with global phone number regulations.
• Serve as a domain expert on all things related to phone numbers; ally with the Sales and Support teams to serve our customers in navigating complex questions and projects.
• Design and optimize new processes to ensure our customers have an excellent experience with Twilio.
• Communicates at an intermediate level through data, graphs, and visuals
• Collaborate with Twilio’s Product and Engineering teams to troubleshoot technical problems with our internal tooling and external product offerings.

Required

• You are a tech- and process-savvy person who loves to build seamless operations that benefit our customers.
• You’re empathetic and love working with customers to solve their problems. You know how to use data (including intermediate SQL) to make metrics-driven decisions.
• You love learning new technology, and you have experience configuring and operating various systems and software tools.
• You're thorough, organized, and process-oriented to the extreme, and you’re able to prioritize and execute multiple projects simultaneously.
• Fluent in written and spoken Japanese