Registered Nurse I, Oncology - Expert Medical Opinion

Responsibilities

• Activate new member account, draft member medical history and identify the goal of the consult
• Accurately enter necessary information into Case Management Software
• Identify appropriate medical records needed and follow 2nd.MD protocol for release of information forms
• Work closely with HIT (Health Information Technician) to organize medical records for specialist
• Identify the most appropriate 2nd.MD Specialist relative to the member’s condition and goal of the consult
• Coordinate video or phone consult with member and specialist
• Schedule 2nd.MD Monitor in advance of consult
• Troubleshoot and address issues prior to consult as needed
• Conduct ongoing follow-up, immediately after the consult and as needed to ensure member achieves the desired outcome
• Review specialist notes post-consult and make available to member
• Facilitate local recommendations as needed, and communicate with local primary care physician or specialist post-consult as needed
• Participate in weekly Care Team meetings
• Assist Account Management in enhancing vendor partner relationships
• Company Lead Case Manager assumes the liaison role, ensuring ongoing communication and reporting to the designated company
• Assist Nurse Manager and Chief Clinical Officer with special projects as needed
• Identify appropriate cases for testimonials

Qualifications

• RN with minimum of three years’ experience
• Communication skills, time management, organization, attention to detail, professionalism, critical thinking, interpersonal skills, experience navigating through multiple technology platforms
• Excellent communication and customer service skills