Registered Brokerage Client Service Associate - Pacific Timezone

Things You Get To Do:

• Assist clients and broker partners by being the first point of contact on service needs and issues
• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include funds distributions, cash and stock journals, account updates, ACATs initiation, and other operational tasks.
• Researching and responding to clients’ issues relating to form submissions, transfers, and various other operational items.
• Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
• Ensure new business paperwork is accurately and successfully submitted.
• Positive and Resilient demeanor to help achieve satisfaction in a fast-paced environment
• Ability to independently make decisions within general guidelines
• Basic understanding of KYC and client onboarding processes