Regional Practice Manager

About the Role

The Regional Practice Manager, Patient Care Coordination (RPM) owns the day-to-day performance of the Patient Care Coordination (PCC) team within their assigned region. Working through a direct-report Lead, the RPM ensures the team consistently meets key performance indicators, delivers high-quality patient support, and runs efficient, reliable workflows. The RPM also partners closely with providers on key clinical-adjacent functions — intake, scheduling, documentation readiness, and follow-up — so that every patient and provider is set up for a successful visit. This is a hands-on operational leadership role that blends people management, quality oversight, and process improvement, with a strong focus on the patient experience and provider support.

This is a remote position that can be located anywhere in the USA.

What you will do

Team Leadership & Performance

• Oversee the daily operations of the PCC team through direct management of the PCC Lead, ensuring clear priorities, workload balance, and accountability.
• Own regional KPIs for the PCC function (e.g., response times, scheduling turnaround, coordination accuracy, patient satisfaction) and drive corrective action when targets are missed.
• Coach, develop, and support the Lead in managing coordinator performance, including 1:1s, feedback, and performance improvement plans.
• Monitor staffing needs, capacity, and coverage across the region to ensure consistent service levels.
• Serve as an escalation point for complex or sensitive patient issues, ensuring timely and empathetic resolution.
• Champion a patient-first culture, ensuring every interaction reflects Form Health's standards of care.

Workflow & Process Improvement

• Continuously evaluate PCC workflows to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Design, test, and roll out process changes and standard operating procedures in partnership with Clinical, Product and Technology partners.
• Document and maintain up-to-date workflow guides, job aids, and training materials for the PCC team.
• Use data and reporting tools to track performance trends and inform operational decisions.

Provider & Clinical Support

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