Regional Lead, Clinical Excellence

Position Overview

The Regional Lead, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. The Regional Lead, Clinical Excellence will be responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, working closely and collaboratively with the sales team to drive the long-range plan, developing and implementing processes and structure to proactively drive customer satisfaction and loyalty. Additionally, this role will collaborate with other departments to support the company's strategic objectives.

Essential Job Functions and Responsibilities

• Lead the clinical excellence managers for their region
• Collaborate with the capital sales team to expand partial footprints
• Ensure the clinical excellence team is executing routine and quality customer business reviews
• Expects and demonstrates professionalism in all customer interactions
• Provides in person and/or virtual support to both customers, partners, and Outset team members
• Engage and assist in business planning, clinical, operational, and financial action planning
• Partner with key Outset stakeholders to advance the organization to meet strategic priorities
• Participate in policies and procedure creation as needed to ensure high-quality patient care
• Uplevel skillset of the clinical excellence managers
• Drive the refresh strategy
• Lead the clinical excellence team through transitioning problem accounts
• Collaborate with the marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities
• Partner with Sales Effectiveness on the execution of training programs for the company's medical devices
• Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies
• Ensure compliance with all relevant regulations and standards
• Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement

Core Competencies

• Strategic thinking
• Leadership
• Relationship building
• Decision making
• Prioritization
• Communication
• Talent development
• Timely Execution
• Business Acumen

Program Management

• Develop and implement clinical strategies to expand the utilization of the company's medical devices
• Collaborate with sales, marketing, and other stakeholders to identify and implement opportunities for growth