Regional Head of Growth and Success - North

About the Role

The Regional Head of Growth and Success reports to the CRO and plays a key role in driving revenue for the North Region, including new business, expansion, renewal, cross sell and upsell.

The Regional Head of Growth and Success will bring market expertise of K-12 supplemental curriculum, deep understanding of their region, sales and success strategy, and leadership to coach and manage customer success and sales teams (both individual contributors and frontline managers).

In this role you will refine and execute on sales and success objectives and go-to-market strategies by leveraging key metrics and analyzing market trends. As a leader you will cultivate a customer focused culture through relationship building, depth of understanding of pedagogy, senior district leader needs, and funding challenges.

In this role, you will

Strategic Leadership

• Define and execute the end-to-end go-to-market strategy for both Sales and Customer Success, translating high-level business goals into actionable playbooks that align land-and-expand efforts.
• Design and implement a holistic customer journey strategy that bridges the gap between initial acquisition and long-term retention, optimizing upsell/cross-sell playbooks to maximize Net Revenue Retention (NRR).
• Formulate strategic segment and territory plans while remaining close to the field, continuously analyzing market trends and customer feedback to refine positioning and outmaneuver competitors.
• Leverage your strong understanding and expertise of standards and pedagogy trends to elevate your ability to listen to customer needs, and strategically pair BrainPOP products to address them

Team Development and Coaching

• Lead customer success and sales teams (ICs and frontline managers) to successfully achieve their quarterly and annual revenue goals
• Actively monitor, measure and hold team accountable for daily, weekly, monthly, quarterly sales and success activities that align to meeting revenue targets
• Establish a continuous learning culture by providing real-time, actionable feedback on discovery, negotiation, and renewal strategies; Implement and refine a playbook of activities that drive expected team behaviors and outcomes
• Actively coach and mentor Sales and Customer Success representatives through joint customer calls, pipeline reviews, and tailored development plans, directly accelerating deal velocity and increasing team quota attainment
• Leverage conversational intelligence (e.g., Gong) and performance metrics to identify skill gaps across the team, designing targeted coaching frameworks that improve win rates and customer retention.

Revenue and Forecasting

• Own the end-to-end foreca