Regional Field Service Manager

What you will do

• Partner with Sales and customers to assess service, staffing, and product needs for existing and new accounts.
• Lead account implementations, including installations, ward walks, product setup, Techsmart deployment, inventory management, and service scheduling.
• Train hospital staff, Service Technicians, and other stakeholders on Daniels products, programs, safety standards, and regulatory requirements.
• Build strong customer relationships by conducting audits, monitoring service levels, reviewing utilization data, and ensuring customer satisfaction.
• Manage inventory, product ordering, labor planning, scheduling, payroll, and budget adherence to support operational efficiency.
• Recruit, train, coach, evaluate, and manage Service Technicians, including performance management, safety training, and coverage planning.
• Ensure high-quality, compliant service delivery through quality audits, issue resolution, on-time collections, continuous improvement initiatives, and cross-functional communication with Operations and Sales leadership.

Physical Requirements

• Lift containers weighing up to 40 lbs.;
• Push/pull wheeled transporters and/or palletized product up to approximately 500 lbs;
• Travel through Great Lakes Region 50% of the time
• Walking of two (2) or more miles per day;
• Sitting for extended periods of time;
• Work in and around hospital personnel, sensitive medical equipment, and patients.
• Occasionally work in an outdoor environment.

What we are looking for

• 4 year degree or equivalent experience;
• Minimum 5 years proven leadership experience in service related industry; hospital services or related industry experience highly desirable;
• Outstanding project management skills to oversee complex installations and meet cost and time requirements;
• Solid understanding of service-related financial drivers/KPIs and experience managing budgets and profit/loss;
• Excellent organizational skills and attention to detail in order to maintain all regulatory and client care records at 100% accuracy;
• Experience hiring, training and leading direct reports a definite plus;
• Sense of urgency to deliver on results and resolve issues quickly;
• Willingness and ability to travel 50-60%; most travel is local involving day trips or overnight stays.

Why work for us

• Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof
• Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance
• 401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match
• Permanent Position – Full-time, 40 hours per week with long-term career potential
• Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions
• Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization