Regional Account Manager

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-Certified company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community.

Position Summary

The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts. This role will proactively engage in the day-to-day Account Management of accounts and must be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization. This role will work directly with Sales, Technical Support, Operations, and Finance.

Responsibilities

• Drive customer retention and identify upsell opportunities
• Responsible for account plan strategies that result in performance and/or improved customer experience
• Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
• Build relationships with strategic leadership level customer contacts
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
• Coordinate with business users and procurement to ensure timely renewals
• Identify process inefficiencies and provides recommended solutions

Required Qualifications, Skills & Experience

• Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
• Experience with running a high volume of accounts
• 2-5 years working in an account management role providing tech solutions to large enterprises
• Ability to manage multiple systems and administration at once
• Has owned & exceeded a Quota
• Strong forecasting and analytical skills
• Energetic, smart, dynamic, and strategic
• Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
• Ability to work effectively within a dynamic, fast paced and ever changing environment
• Good communicator with the ability to articulate a strong value proposition
• Meticulous attention to detail and high level of accountability are imperative
• Self-starter who can set and manage priorities
• Strong teamwork, communication & cross-group collaboration