Referral Support Advocate (Temp)

Accountabilities:

• • Manage concierge referral activities from start to finish, understanding each member’s preferences and identifying high-quality providers who meet their needs.
  • Research provider options and accurately gather information including new-patient availability, insurance participation, conditions treated, scheduling requirements, and other relevant details.
  • Present appropriate provider options to members and help guide them toward care that aligns with their needs and preferences.
  • Partner with scheduling teams to arrange appointments on members’ behalf and ensure they remain supported throughout the process.
  • Balance referral velocity, quality standards, and member satisfaction while consistently meeting or exceeding established service-level agreements.
  • Work with Records teams to help members collect and transfer relevant medical records to new providers.
  • Collaborate with Member Care, Clinical, Quality, Training, and other cross-functional teams to resolve issues and provide seamless member support.
  • Maintain accurate case information, documentation, and data across relevant systems and dashboards.
  • Develop effective organizational systems for managing multiple active cases and shifting priorities.
  • Identify opportunities for continuous improvement by questioning existing processes and recommending solutions that enhance efficiency and the member experience.
  • Communicate additional member benefits when relevant and connect individuals with the appropriate internal teams or resources.
  • Build subject-matter expertise, take on increasing responsibilities, and contribute actively to team knowledge and improvement initiatives.

  Requirements:

  • Strong verbal communication skills, with the ability to clearly explain services to provider offices, verify availability, and understand scheduling requirements.
  • Excellent written communication skills, particularly the ability to provide concise, accurate, and informative updates to internal teams.
  • Strong attention to detail and demonstrated ability to collect, verify, and enter information accurately.
  • Excellent organizational skills and the ability to manage multiple active cases while maintaining quality and timeliness.
  • Adaptability and comfort working in fast-paced, evolving, and sometimes ambiguous environments.
  • Confidence asking questions, seeking assistance when needed, and escalating issues appropriately.
  • Strong problem-solving skills, sound judgment, and the ability to troubleshoot basic technical issues.
  • Comfort conducting internet research and evaluating information from multiple sources.
  • Proficiency with common office and productivity tools, including Google Workspace and CRM systems.
  • Ability to learn proprietary software and new processes quickly.
  • Ability to balance efficiency with a high level of customer care and service quality.
  • Collaborative mindset with a willingness to work across Care, Clinical, Quality, Records, Scheduling, and Training functions.
  • Positive attitude, sense of humor, and enthusiasm for contributing to a supportive team environment.

  Benefits:

  • Compensation: $20.72 per hour for this full-time temporary contract position.
  • Compensation is structured according to geographic labor zones, with pay determined by work location, skills, experience, and internal equity.
  • Remote work environment within the United States.
  • Opportunity to make a direct impact on members’ access to high-quality healthcare.
  • Structured onboarding and training during the first 30 days.
  • Progressive development milestones focused on referral proficiency, organization, cross-functional collaboration, and role growth.
  • Exposure to healthcare navigation, provider networks, insurance plans, and member benefits.
  • Collaboration with multidisciplinary teams across Care, Clinical, Quality, Records, Scheduling, and Training.
  • Opportunities to contribute to process improvements and develop subject-matter expertise.