Recordkeeping Operations Associate

About the role

As a Recordkeeping Operations Associate at Human Interest, you'll play a vital role in our mission to make retirement savings accessible to all working Americans. You'll support the day-to-day administration of our clients' 401(k) plans, ensuring transactions are completed accurately and on time. This position sits at the intersection of operational excellence and financial empowerment, requiring both meticulous attention to detail and a passion for helping small and medium-sized businesses provide retirement benefits to their employees. By managing retirement account data, reconciling transactions, and serving as a knowledge expert for internal stakeholders, you'll directly contribute to making retirement plans more accessible and manageable for businesses across the United States.

About the team

The Recordkeeping Operations team ensures accurate and timely processing of all 401(k) plan transactions at Human Interest. We manage daily operations across multiple retirement platforms, handle complex account reconciliations, and work closely with Operations teams to maintain data integrity. Our team members are process-driven problem solvers who take ownership of their work while supporting broader operational initiatives. As we continue to scale, we focus on maintaining high service standards, improving efficiency, and developing expertise across multiple operational areas.

What you get to do every day

• Review and reconcile account data within both retirement accounts and HI operating accounts
• Become an expert in 3-4 operational processes and serve as an advanced source of knowledge for HI stakeholders
• Provide transactional assistance to Ops teams across the organization when necessary to support scenarios of high volume, interim product development, or prioritized business needs
• Trace transaction information through the recordkeeping lifecycle
• Identify, analyze, and propose practical solutions for operational challenges while collaborating with team members to implement improvements
• Assist triaging incoming assignments to teammates
• Contribute to team improvement initiatives and projects
• Handle varied workload composition of 5-7 types of team tasks including complex assignments and highly escalations issues

What you bring to the role

• Meticulous attention to detail
• Capacity to plan ahead and meet performance goals
• Effective communication skills, both written and verbal
• Ability to perform at high efficiency in a fast-paced environment
• Strong sense of task ownership
• Determination to overcome challenges
• Ability to identify and communicate process improvements
• Ability to trace various types of 401(k) transactions through the recordkeeping lifecycle to identify root cause of reconciliation or recordkeeping errors.
• Desire to accelerate your knowledge of our product quickly to become an expert on the recordkeeping system