Real Estate Maintenance Coordinator

Accountabilities

• • Manage maintenance and property-related projects from start to finish, ensuring timely completion and effective resolution of issues.
  • Coordinate work orders between tenants, vendors, property stakeholders, and other relevant parties.
  • Communicate professionally and courteously with tenants, vendors, business owners, and company leaders through email, phone, text, and virtual platforms.
  • Maintain and create project dashboards using tools such as Google Sheets, ClickUp, or comparable platforms, ensuring information, notes, and status updates remain accurate and current.
  • Monitor repair progress and update work-order statuses within property management software.
  • Respond to emails and service requests promptly, acknowledging requests within 24 hours.
  • Proactively identify problems, determine appropriate solutions, and make recommendations for process or operational improvements.
  • Build positive relationships with stakeholders through active listening, clear communication, professionalism, and a helpful approach.
  • Use new technology platforms confidently and adapt quickly to unfamiliar software and workflows.
  • Take ownership of assigned projects and follow through without requiring constant supervision.

  Requirements

  • At least 2 years of experience in a customer-facing role requiring strong multitasking, organization, and communication skills.
  • Fluent English proficiency at C1/C2 level or higher.
  • Strong Spanish and English communication skills, both written and verbal.
  • Demonstrated ability to manage multiple tasks, projects, and stakeholder requests while maintaining attention to detail.
  • Strong organizational and project coordination skills, with the ability to keep dashboards, records, and updates accurate.
  • Full proficiency with AppFolio is required.
  • Working knowledge of Buildium is an advantage.
  • Familiarity with project management platforms such as ClickUp, Asana, Monday.com, or Microsoft Project is a plus.
  • Strong problem-solving skills and a proactive approach to identifying and resolving issues.
  • Excellent interpersonal skills, with the ability to maintain professional yet friendly relationships and communicate effectively with different audiences.
  • Comfortable learning new technology and adapting quickly to new software platforms.
  • Previous experience in property management, real estate, hospitality, or hotel operations is helpful but not required.
  • Able to work independently in a fully remote environment.
  • Must have a personal computer suitable for remote work and a reliable internet connection.

  Benefits

  • Fully remote contract position based in Mexico.
  • Opportunity to work in an international, distributed environment with English- and Spanish-speaking stakeholders.
  • Flexible schedule that may align with COT, EST, or PST business hours, depending on client requirements.
  • Training on required technology platforms provided by the team.
  • Exposure to property management, maintenance coordination, customer service, and project management operations.
  • Opportunity to take ownership of projects and contribute recommendations for operational improvements.
  • Contract payments processed through Deel in USD.
  • Remote communication through Google Meet or other virtual platforms, email, and portal messaging.
  • Please note: this is a contract role and does not include employee benefits or holiday pay.