RCM Tech & Data Manager

About the Role

We’re seeking an RCM Tech & Data Manager to act as the dedicated liaison between our Tech & Data team and Revenue Cycle Management. This role reports to the Director of Technology & Data. This is a highly cross-functional role that manages RCM reporting, system integrations, and automation—translating the needs of billing, coding, collections, and denial-management leaders into scalable technical solutions, and translating technical capability back into financial impact.

This person must be comfortable working with RCM, Finance, analytics, and engineering partners, and have hands-on experience with most of the following: Electronic Medical Records (EMRs), SQL, Google Cloud Platform, Tableau, CRMs, and data warehouses.

You’ll be the go-to person for turning RCM problems into the right technical solution—and for making sure the right RCM data lands in the right systems, cleanly, accurately, and on time.

Key Responsibilities

Analytics & Reporting Strategy

• Define the analytics and reporting roadmap for the revenue cycle—deciding what to measure and how to measure it across denials, collections, AR aging, authorizations, and net collection rate
• Guide and optimize the dashboard-building process rather than building everything yourself: scope requirements, set standards, review the analyst’s work, and drive iteration
• Translate revenue cycle data into trends, impactors, and recommendations that leadership can act on
• Direct ad hoc analysis on large, complex datasets and pressure-test the conclusions
• Present findings to leadership, highlighting risks, opportunities, and strategic recommendations

Tech Enablement

• Identify revenue cycle problems that are best solved with technology, and scope tech-focused solutions to address them
• Lead RCM automation initiatives in HubSpot and adjacent platforms—e.g., referral and PCP workflows, lifecycle automation, and patient/provider communication—partnering with the marketing and engineering teams who own those systems
• Design workflows that automate manual, error-prone steps in billing, coding, collections, and authorizations
• Evaluate and pilot new tools and capabilities, building the business case for what to adopt, build, or retire
• Translate RCM pain points into clear technical requirements and shepherd solutions from concept through rollout and adoption
• Leverage AI tools (e.g., Claude, Gemini) to accelerate RCM workflows: drafting denial appeals, summarizing payor policies, building documentation, and prototyping automations within HIPAA-compliant, human-in-the-loop guardrails

Vendor Management

• Serve as the technical liaison to RCM vendors across insurance verification, credentialing, patient collections, and payor contract negotiation
• Own the data and integration relationship with each vendor—defining file formats, data exchange, and how vendor data flows into our reporting and systems
• Set technical requirements and SLAs