RCM Solutions Engineer

Role and Responsibilities

• Serve as the RCM SME for Elation working closely with sales, marketing and enablement to identify process excellence marrying Elation’s solutions with prospect and customer workflows
• Lead RCM-focused demos for small and mid-market prospects (typically 3–10+ provider prospects)
• Conduct live discovery with practice staff and billing teams, mapping workflows and pain points to resolve with Elation's AI billing and practice management solutions
• Serve as the RCM SME for existing customers, helping practices improve operations with Elation
• Deeply understand our customers’ cash flow, economics, and processes, and how Elation’s billing and RCM product functionality improves their overall financial outcomes
• Work with Product Management to maintain deep, current expertise in Elation's billing and RCM product functionality; identify product opportunities and roadmap-worthy projects
• Evangelize and educate internal colleagues on Elation's revenue cycle and billing capabilities, building confidence and consistency across the team
• Support sales enablement by sharing RCM expertise with AEs, CSMs and other customer-facing team members

Professional Experience & Skills

• 5+ years of experience in revenue cycle management consulting, medical billing, or general RCM; with exposure to a diversity of practice types and billing environments
• Deep understanding of end-to-end billing workflows across a range of primary care and specialty practice settings, including value based care practices
• Excited about the opportunities for innovation with the use of AI in billing workflows
• Ability to conduct live discovery with billing teams and immediately connect pain points to product solutions with confidence and fluency
• Credibility and executive presence to engage expert billing teams as a true peer; able to match the depth of knowledge that experienced billers, RCM directors, and third-party billing companies bring to the table
• Clear, confident communicator across all audiences, from front-line billing staff to executives, and from internal colleagues to prospective customers
• Collaborative and team-oriented, with an ability to work cross-functionally across Sales, Customer Success, and Product
• Experience with healthcare SaaS or EHR platforms a plus; prior pre-sales or solutions consulting experience is a bonus

Salary range: $105,000-125,000