Quality Engineering Manager

About the role:

We're hiring a Manager II of Quality Engineering to lead a team of QEs embedded across our Agile squads. You'll report to the Senior Director of Quality Engineering and partner with peers across QE management. You own the team's careers, practice, QE tooling, and the standards they bring into their squads. Their squad's Engineering Manager coordinates their day-to-day squad work as a cross-functional peer.

Your team is distributed across multiple geographies and employment models. You're accountable for quality outcomes against a concrete target: 15% aggregate Defect Leakage Rate (DLR) for severity 0–3, with severity 0–1 held below 1%.

Depending on which squads your QEs sit in, your scope may include our payments stack, which relies on event-driven architectures along with first- and third-party APIs. Our Tooling and Automation Manager owns the SDET function and automation strategy; you and your team provide the risk and coverage signal that shapes where automation and AI tooling investment goes.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Lead a team of QEs embedded in Agile squads: hiring, coaching, performance management, and growing your ICs along our QE career ladder.
• Manage QE resource allocation across squads: rebalancing coverage as priorities shift, covering for leave or open headcount, and surfacing tradeoffs to Engineering and Product when demand exceeds capacity.
• Own the QE practice across the squads your QEs work in, enforce release readiness standards through our quality gates, and keep Qase traceability coherent.
• Review test plans authored by your team and raise the bar on coverage, clarity, and maintainability.
• Partner with peer QE managers, the Tooling and Automation team, Data Engineering, and Product to identify critical automation paths and build them into the quality gates, balancing the flows customers actually use with the flows we want customers adopting.
• Pull in our nonfunctional QE specialists (Data, Security, Performance) where their expertise sharpens coverage for the squads your QEs are in.
• Partner with Customer Support and Customer Success to bring customer signal into QE, positioning your team as customer advocates who catch failure modes before they become widespread.
• Own post-release quality: driving QE response and root cause analysis when escapes happen, and feeding those learnings back into gates, test coverage, and process.
• Enforce existing QE processes and drive continuous improvement.