Quality Control Technician lI
About the role
Company Description
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.
Department Description
Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. Our #1 focus is a phenomenal experience for our customers and partners.
Location
This position will be based in the Philippines.
Reporting
This position will report to the Team Lead, Quality Control.
Summary of Role
The Quality Control Technician is responsible for the review and close-out of milestone packages for Palmetto's Third Party Ownership product. The primary objective is to drive high quality standards of Palmetto owned assets and to clarify necessary remediations to ensure strong portfolio health. This role also includes review of solar monitoring platforms to verify systems are mapped accurately and confirm nominal function of critical system components.
Strategic & Tactical
- Review installation photos and job close out documentation
- Review design material, and verify sold production to physical installation
- Review solar monitoring sites, layout, and registered product
- Provide clear and concise kickback reasoning for rejected packages
- Resolve closeout package kickbacks for fast re-submittal turnaround times
- Remain current on install material and methods, product trainings and integration of new products
- Support installation best practices, customer site profile creations, and customer satisfaction
- Handle incoming chat or ticket systems for expedient kickback resolution