Quality Assurance Manager

Opportunity

ThermalWorks LLC is seeking an experienced Quality Assurance Manager to serve as the technical quality authority across our factory operations, customer field sites, and internal quality control function. This is a cross-functional, high-visibility role that sits at the intersection of manufacturing, field service, and quality leadership.

The ideal candidate brings deep hands-on experience with mission-critical mechanical systems — particularly hydronic cooling, chiller platforms, and data center infrastructure — combined with the discipline and communication skills to document findings clearly and present them to leadership. This is not a desk role. The person in this seat will be in the factory, in the field, and in the meeting room. This role has a travel requirement of 50-65%.

Key Responsibilities

Include but are not limited to:

Factory Quality (2–3 Visits per Production Cycle)

• Conduct structured walkthroughs of ThermalWorks manufacturing operations to identify quality concerns before units ship
• Review assembly, wiring, piping, and commissioning documentation against engineering specifications and approved submittals
• Coordinate findings with factory leadership and flag hold conditions requiring resolution prior to release
• Document inspection outcomes and provide written reports to the Director of Quality

Field Quality Inspections

• Perform on-site QA/QC inspections at customer data center locations to verify ThermalWorks equipment installation, commissioning, and service work meets required standards
• Assess mechanical system performance against design intent including hydronic loop integrity, refrigerant circuit health, controls integration, and equipment startup
• Coordinate site access and scheduling with field operations leadership
• Generate structured inspection reports for each site visit, documenting findings, nonconformances, corrective actions required, and status of resolution

Quality Control Meetings & Reporting

• Participate in internal QC meetings as the field and factory intelligence source, presenting findings and trends to quality and service leadership
• Maintain a running log of open quality items across factory and field, tracking status through closure
• Collaborate with the tech support group to surface recurring field issues that may indicate systemic quality or design concerns
• Support the development and refinement of inspection checklists, MOPs, SOPs, and QA/QC documentation standards

Director of Quality: Primary reporting relationship. Drives QC meeting participation, documentation standards, and quality findings escalation.

Field Operations: Coordinates site scheduling, field logistics, and alignment with field service teams during on-site inspections.

Tech Support: Interfaces on technical issue resolution, recurring fault patterns, and field support coverage.

Factory Leadership: Engages during factory visits for inspection coordination, build quality review, and pre-shipment hold authority.

Education and Experience

Education and experience details not fully provided in the original posting.