Quality Assurance Manager, Europe

Opportunity

ThermalWorks LLC is seeking an experienced Quality Assurance Manager to serve as the technical quality authority and liaison across our customer field sites, European contract manufacturer sites and internal quality control function. This is a cross-functional, high-visibility role that sits at the intersection of manufacturing, field service, and quality leadership.

The ideal candidate brings deep hands-on experience with mission-critical mechanical systems — particularly hydronic cooling, chiller platforms, and data center infrastructure — combined with the discipline and communication skills to document findings clearly and present them to leadership. This role is hands-on and will require mechanical knowledge of HVAC systems as well as quality related processes such as 8D problem solving and Six Sigma methodologies. This position is preferably based in Barcelona, but can also be based in Madrid or Bilbao. This role has a travel requirement of 20-40% depending on where based.

Key Responsibilities

Include but are not limited to:

Factory Quality

• Support new and existing production at ThermalWorks manufacturing operations in Europe to identify quality concerns for first article inspections or before production units ship
• Review assembly, wiring, piping, and commissioning documentation against engineering specifications and approved submittals
• Coordinate findings with factory leadership and flag hold conditions requiring resolution prior to release
• Document inspection outcomes and provide written reports to the Director of Quality

Customer Site Quality

• Perform on-site QA/QC inspections at customer data center locations to verify ThermalWorks equipment installation, commissioning, and service work meets required standards
• Work with EU Director of Operations when customer issues arise
• Drive 8D problem solving for technical customer issues and coordinate investigation and corrective actions with TW Engineering and Operations personnel
• Create customer facing reports such as Root Cause Analysis, Plan of Corrective Actions and Technical Bulletins
• Generate structured inspection reports for each site visit, documenting findings, nonconformances, corrective actions required, and status of resolution

Quality Control Meetings & Reporting

• Participate in internal QC meetings as the field and factory intelligence source, presenting findings and trends to quality and service leadership
• Maintain a running log of open quality items across factory and field, tracking status through closure
• Collaborate with the tech support group to surface recurring field issues that may indicate systemic quality or design concerns
• Support the development and refinement of inspection checklists, MOPs, SOPs, and QA/QC documentation standards