QA Lead

About LivePerson

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

You will:

• Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews.
• Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams.
• Own the QA strategy across all assigned product areas and development teams, ensuring test coverage standards and release governance processes align with engineering and business objectives.
• Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment.
• Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time.
• Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort.
• Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant.
• Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase.
• Coordinate QA planning across squads for major releases and platform migration.
• Research and evaluate emerging QA tools and practices; make grounded build-vs-buy recommendations based on team capacity, product risk profile, and long-term quality goals.
• Own the QA process documentation - reviewing quarterly and communicating updates to all engineering teams.

You have:

• 10 or more years in QA, including at least two to three years in a lead or senior QA role with direct people-management responsibility.
• Demonstrated ability to stay hands-on in active releases - tracking delivery commitments, removing blockers, and holding the team accountable to quality outcomes without micromanaging.
• Deep understanding of release governance - experienced in overseeing go/no-go decisions, enforcing sign-off conditions, and managing quality risk across multiple concurrent releases.
• Strong technical grounding in manual testing, API and backend testing, and automation, credible enough to review the work of QA Engineers and provide substantive feedback.
• Proven experience conducting and guiding root cause analysis across frontend and backend defects, able to connect systemic quality risks to process and tooling improvements.
• Strong data instincts - able to design metrics frameworks and present a coherent quality story to non-technical stakeholders and senior leadership.
• Skilled at influencing and aligning cross-functional teams without direct authority.
• Collaborative leadership style that builds trust with engineers, product managers, and senior leaders alike.

Good-to-have qualifications:

• ISTQB Advanced or Expert certification.
• Experience scaling QA practices.