QA Engineer II
About the role
About LivePerson
LivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world's most renowned brands, enabling seamless connections across messaging, voice, and digital platforms.
Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry's largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement.
In 2025, LivePerson experienced unprecedented growth in the AI landscape, earning accolades as a Leader in multiple G2 Grid® reports, including categories such as AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked the company's first inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, solidifying its reputation as a trusted enterprise AI provider.
As the landscape of generative AI evolves and new capabilities in LLM integration and autonomous agents emerge, LivePerson remains committed to innovation. The company continually pioneers advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployment.