Psychiatry Operations Associate

About the role

As an Operations Associate, you will help improve and operate processes to help us scale our psychiatry program. In this role, you will support clients accessing care and work cross-functionally with teams like Product, Care Coordination, Clinical Care, Data, and Operations to support our psychiatric providers. If you are execution focused, a quick learner, great at communication, great at managing customers, and passionate about scaling business processes to expand access to exceptional mental healthcare, we want to hear from you!

You'll be responsible for supporting patients, psychiatric providers, improving existing processes, creating new processes, and executing workflows to allow our clinical team to focus on clinical care. You will also be accountable to supporting clients and providers in getting the follow-up, information, or resources needed.

Core Areas of Responsibility

• Patient Support – 50%
  • Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care.
  • Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs)
  • Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards.
  • Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources.
• Psychiatry Provider Support – 40%
  • Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties
  • Enable providers to be able to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure to complete such as obtaining medical records, completing prescription prior authorizations, finding local lab facilities, etc.
• Operations Efficiencies & Process Improvement – 10%
  • Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures.
  • Always have an eye for scale and efficiency, specifically identify processes that can be optimized.
  • Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date
  • Identify workflows that are missing or could be improved
  • Work with cross-functional partners to design and implement new processes

Impact and Success Indicators

Where you’ll make an impact in the first 90 days: