Provider Relationship Team Leader (6-month FTC)
About the role
About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
What you'll do
Build working relationships with our key providers - the right contacts, the right cadence, the right escalation route when something needs to move faster.
Map how transfers actually flow between us and each provider, end to end, and find where they get stuck.
Standardise how we submit information to providers, so cases move faster and with less back-and-forth.
Explore where providers are willing to flex their own requirements to make transfers smoother for customers.
Spend some early time working live cases yourself, and lightly steer a small team doing the same, so everything you build is grounded in the real work.
Create playbooks of processes that will be operated by the larger Pensions team in a scalable way.
Experience and skills
A track record of building relationships and processes from scratch, with minimal hand-holding.
Comfort holding both external relationships and a small internal team at once.
A data-literate, practical mindset
Financial services or operations background helpful, pensions experience or understanding a plus.
What’s in it for you?
Opportunity to join a fast-growing, award-winning and super ambitious company
Work with a friendly team of highly motivated individuals
Be in an environment where you are listened to and can actually have an impact
Thriving collaborative and inclusive company culture
Company pension scheme
Remote, or hybrid working environment
Private Medical Insurance
Health Cash Plan – cashback on everyday healthcare like dental and opticians
CycleSaver – save on bike-share subscriptions and have a more sustainable commute
Wellhub subscription to a variety of gyms and wellbeing apps
Enhanced parental pay & leave
25 days holiday + bank holidays
Remote, or hybrid working - our office is in London, by the Oxo Tower