Property Management Account Manager

Accountabilities

• • Serve as the primary point of contact for client and tenant communications, managing relationships professionally and ensuring timely, effective responses.
  • Oversee the day-to-day operations of an assigned property portfolio, maintaining high standards of service and operational performance.
  • Manage a portfolio that may range from approximately 70 units for standard performers to 350 units for top performers.
  • Handle daily communication workflows, primarily through written correspondence and email, with occasional outbound phone calls.
  • Take ownership of portfolio growth, with an initial target of approximately 100 units and the opportunity to scale to 150, 200, or more units based on performance.
  • Coordinate workflows and oversee team performance, including supervising, guiding, and holding Virtual Assistants accountable.
  • Identify and resolve unusual or complex operational issues that may fall outside established procedures, manuals, or FAQs.
  • Apply critical thinking, initiative, and sound judgment to determine appropriate solutions in ambiguous situations.
  • De-escalate conflicts with clients and tenants calmly and professionally while maintaining positive relationships.
  • Adapt quickly to changing priorities and operational demands while maintaining a high level of service and attention to detail.

  Requirements:

  • Previous professional experience in property management, particularly as a Leasing Agent, Property Management Assistant, Property Manager, or in a comparable property operations position.
  • Demonstrated ability to oversee daily property operations, workflows, and team performance.
  • Excellent written and verbal English communication skills, with confidence managing clients, tenants, and team members.
  • Experience supervising, guiding, delegating to, and holding Virtual Assistants or remote team members accountable.
  • Strong critical-thinking and problem-solving abilities, with the confidence to make sound decisions when situations are complex or solutions are not explicitly documented.
  • Highly adaptable and resourceful, with a proactive, self-directed, and autodidactic approach to learning and problem-solving.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced operational environment.
  • Calm and professional approach to conflict resolution, with resilience and a consistently positive attitude.
  • Availability to work U.S. business hours.
  • A quiet, dedicated home-office environment suitable for professional calls and focused work.
  • Reliable internet connection of at least 10 Mbps, with a backup internet connection available.
  • Dependable electricity with a suitable power backup solution.
  • Computer with at least an Intel Core i5 8th generation processor, AMD Ryzen 5, or equivalent.
  • At least 8 GB of RAM, with 16 GB or more preferred.
  • Windows 10 or higher or a compatible recent version of macOS.

  Benefits:

  • Fully remote position, allowing you to work from your home office in Slovenia.
  • Opportunity to manage and scale a substantial property portfolio based on performance.
  • Potential to increase your portfolio from approximately 100 units toward 150, 200, or more units.
  • Performance-based revenue-sharing opportunities as your portfolio grows.
  • High level of ownership and autonomy over property operations and client relationships.
  • Opportunity to work in a dynamic, fast-paced environment where critical thinking and initiative are highly valued.
  • Exposure to U.S.-based property management operations and client relationships.
  • Opportunity to develop leadership and team-management experience through coordination of Virtual Assistants.