Project Manager, Partner Experience

Who You Are

You are deeply committed to creating & building a phenomenal partner experience. You are an empathetic, detail-oriented, and proactive team member, who understands how to balance operations, service and project management. In this role, you will support both the scaled & 1:1 Partner Experience programming and operations.

You’ll leverage your strong project management skills to elevate the Justworks Channel Partner program. You will work on creating strategic infrastructure, building out systems and operations alongside maintaining ongoing programmatic initiatives. You are comfortable delivering cross-functional projects with detailed plans alongside a long-term vision, and enabling your colleagues to execute and deliver on desired outcomes. You’re able to measure success through use of data and tracking, report on results and iterate as you build. In addition, you'll leverage your partner and/or customer service background, supporting both 1:1 and scaled partner facing initiatives. At times, you'll directly support Justworks Partners and/or Partner Managers. You’re able to both resolve, educate, and prevent issues from happening again.

You thrive in a fast-paced environment and are comfortable driving solutions in ambiguous environments. You will bring excellent communication skills and the ability to simplify complex systems.

Your Success Profile

What You Will Work On

• Building, Implementing and Enablement: Help to facilitate the creation and success of the Justworks Partner program in tandem with the Partner Program Manager.
• Maintain Partner Programming: Maintain the operations for partner onboarding, benefits & contract renewals, payment updates, and scaled communications.
• Program & Project management: Development and refinement of partner programs, focusing on scalability and partner engagement through tools such the PRM, Justworks Help Center, self-serve resources, and structured training programs.
• Partner Advocacy: Act as an advocate for partner needs within the organization, using data and insights drawn from data & programs. You’ll collaborate with the Partner Program Manager to align cross-functional teams to report out, address and resolve issues.
• Renewal and Retention: Support the annual benefit and contract renewals programs, working closely with Partner Managers and relevant internal teams to plan and prepare for successful renewals.
• Documentation and Feedback Integration: Collect and document partner feedback, translating it into actionable insights to drive continuous improvement in the partner journey.