Project Manager

Roles and Responsibilities:

• Manage a portfolio of internal Information Technology projects that support scalability, automation, operational efficiency, and business transformation initiatives.
• Lead internal IT projects through the full lifecycle, including discovery, requirements gathering, planning, execution, risk management, stakeholder communication, and closeout.
• Facilitate project intake, prioritization, and planning activities in partnership with IT leadership and business stakeholders.
• Partner with IT leadership, technical teams, business stakeholders, and vendors to define scope, success criteria, timelines, dependencies, and resource requirements.
• Establish and maintain project governance practices, including status cadence, decision tracking, escalation paths, and stakeholder accountability.
• Develop and maintain project plans, schedules, status reports, RAID logs, decision records, and required project documentation using tools such as Jira and Confluence.
• Monitor project progress, manage scope, track milestones, and proactively resolve risks, issues, blockers, and dependencies to keep initiatives on schedule and within budget.
• Provide regular executive and stakeholder reporting on project health, delivery timelines, risks, decisions, resource constraints, and key performance indicators.
• Coordinate cross-functional resources and workstreams, ensuring clear ownership, accountability, and communication.
• Support deployment of IT solutions, systems, automation capabilities, process improvements, and operational enhancements in partnership with technical teams.
• Support change management activities, including stakeholder readiness, communications, adoption planning, and post-implementation review.
• Develop and refine project management methodology, governance processes, templates, and standard operating documentation.
• Lead lessons-learned activities and identify opportunities to improve delivery practices, streamline processes, increase transparency, and enhance operational maturity.
• Other duties as assigned.

Required Experience:

• Advanced project management skills with proven ability to define objectives, manage scope, schedule resources, track timelines, and deliver projects on time and within budget.
• Experience managing multiple IT projects, priorities, workstreams, and stakeholders simultaneously while maintaining strong customer satisfaction.
• Experience with project governance, portfolio reporting, project intake, prioritization, and executive-level status communication.
• Broad understanding of information technology disciplines, including IT operations, service management, infrastructure, cloud, cybersecurity, and enterprise systems.