Project Manager, Customer Experience

The impact you will have:

• Lead end-to-end implementation projects from kickoff through go-live for Ridgeline’s enterprise cloud platform
• Define project goals, scope, and success criteria while establishing structured delivery plans and timelines
• Coordinate cross-functional teams including consulting, engineering, product, and customer stakeholders to ensure seamless execution
• Build strong relationships with client stakeholders while maintaining transparency and alignment throughout project lifecycles
• Manage project scope, milestones, and deliverables to ensure high-quality outcomes and successful deployments
• Monitor project budgets, timelines, and resources to ensure efficient and cost-effective delivery
• Identify potential project risks and proactively develop mitigation strategies to protect delivery timelines and customer outcomes
• Maintain clear communication with internal teams and customer leadership regarding progress, risks, and key milestones
• Ensure project deliverables meet quality standards and customer expectations
• Analyze project outcomes and delivery performance to identify improvement opportunities for future implementations
• Contribute to continuous improvement of Ridgeline’s implementation frameworks, delivery methodologies, and operational processes
• Leverage AI-powered tools such as ChatGPT and other emerging technologies to improve documentation quality, communication clarity, and project management efficiency
• Support team collaboration and knowledge sharing across implementation programs