Project Coordination Manager

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays

Summary

The Coordination Manager oversees the execution of work orders, provides strategic direction, and drives continuous improvement initiatives within the assigned vertical, adhering to PMO standards and methodologies.

Primary Duties & Responsibilities

• Strategic Oversight and Improvement: Develop strategies to optimize work order execution processes and enhance operational efficiency. Collaborate with cross-functional teams to implement process enhancements and best practices. Ensure alignment with PMO’s project management framework and methodologies.
• Leadership and Mentorship: Provide leadership and guidance to Service Coordinators and other team members. Handle escalated issues or complex work orders requiring senior-level intervention. Promote a culture of continuous improvement and professional development.
• Performance Analysis and Monitoring: Monitor industry trends and emerging technologies to stay ahead in operations. Analyze performance metrics and KPIs to identify areas for improvement. Implement risk management practices to mitigate potential issues.

Competencies & Key Skills

• Extensive Operations Experience: Extensive experience in operations management or a related field. Deep understanding of operational processes and best practices. Familiarity with PMO’s project management standards and methodologies.
• Strategic Thinking and Decision-Making: Strategic thinking abilities to develop and implement improvement initiatives. Strong decision-making skills to address complex issues and challenges. Ability to align operational strategies with organizational goals.
• Leadership and Mentorship: Strong leadership skills to guide and mentor Service Coordinators and team members. Deep understanding of operational processes and best practices. Experience in leading cross-functional teams and managing stakeholder relationships.
• Communication and Stakeholder Management: Excellent communication skills to interact with stakeholders at all levels. Proficiency in managing stakeholder expectations and resolving conflicts.