Programs & Business Operations Lead, Airbnb Services

The Community You Will Join

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality stays, expanding beyond the core aspects of our product, and executing Airbnb’s global in market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make

As a Programs & Business Operations Lead, you will play a pivotal role in driving the growth of the Airbnb's Services business. This role is pivotal in analyzing both the supply and demand for our new business across countries, travel corridors, and customer segments to better understand the drivers of key business, financial, and customer metrics. This role will focus on in-depth data analysis, metric definition, benchmark creation, experimentation, and synthesis to high-level insights for prioritization.Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.

A Typical Day

• Conduct advanced analysis to extract actionable insights that inform strategic decisions across key geographical markets.
• Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our Services business, and build efficiency into our systems.
• Define new metrics and identify leading indicators of key business outcomes
• Build dashboards to track key performance metrics across markets and customer segments to establish benchmarks
• Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Provide valuable guidance and support to help Experience Hosts thrive within the Airbnb marketplace.
• Creativity: Be able to think outside the box to come up with novel ways of structuring incentives, business models, and ways of working to allow the business to be nimble and enable efficient scale.

Your Expertise

• Experience: 10+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams. Proven track record of building and scaling new businesses. Marketplace experience, particularly within a digital company, is preferred.
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of guest needs and market dynamics.