Program Success Lead

About Springboard

Springboard is an education and workforce development company on a mission to bridge critical skills gaps by enabling individuals to access high-quality, job-aligned training. It offers flexible, mentor-led programs in high-growth fields including AI, allied health, data analytics, software engineering, and more. Springboard partners with employers, healthcare systems, and workforce organizations to deliver programs that build durable talent pipelines, producing measurable business and workforce outcomes.

The Role

The Program Success Lead is a critical driver of Springboard's growth into new verticals — equal parts strategist, operator, and team leader. The Program Success Lead is responsible for all aspects of delivery for our Allied Health and AI programs across B2C and B2B.

This role is for someone who thrives in the role of a builder: taking early-stage ideas, mobilizing teams, and delivering outcomes that are both business-sound and student-centered. You'll lead new offerings from concept to execution, surface risks and opportunities across existing programs, and translate complex inputs into clear recommendations for leadership and cross-functional stakeholders.

If you're energized by ownership, comfortable getting into the weeds, and motivated by impact that changes people's lives, this is your kind of role.

Key Responsibilities

Portfolio Ownership & Strategic Influence

• Own all aspects of human-guided support and delivery for full student journey for multiple new initiatives from end-to-end, from strategic framing through execution. Bringing the judgment to move fast on most decisions while slowing down appropriately when higher risk is on the line
• Proactively identify capability gaps within programs and student journeys before they become bottlenecks, design and iterate to then operationalize infrastructure.
• Translate portfolio-level insights into strategic recommendations for Program Leadership, cross-functional prioritization, and roadmapping.

Team Management & Operational Excellence

• Build and sustain a high-performing team by actively investing in individual development, creating clear accountability structures, and maintaining team energy and focus through rapid organizational change
• Demonstrate a founder's instinct for operational design — identifying gaps in process or capability, building the repeatable system from scratch, and knowing when a scrappy MVP is the right call versus when it's time to operationalize properly
• Leverage AI tools as a force multiplier across the team's work, modeling and embedding AI fluency as a default operating practice, not a nice-to-have

Partnership Nurturing

• Recruit, negotiate, and manage relationships with external partners, nurturing relationships to create mutual value and hold up over time
• Serve as a connective force internally, building trust across teams and aligning stakeholders around shared goals, timelines, and accountability to deliver on outcomes and enable agility through tight feedback loops.

This Role Might Be for You If You Have:

• 7-10 years of professional experience where you’ve demonstrated end-to-end ownership over meaningful work, with some portion of that experience at a rapidly evolving startup environment
• Founder mentality. You have at least one or two clear examples where you personally created an operational capability that did not exist before, in an environment that required you to build from scratch.