Program Manager, Solutions Architecture
About the role
Who we are
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Solutions Architecture (SA) org aims to be a destination pre-sales organization of world-class technical sellers who set and raise the bar in our interactions with Stripe users. Our goal is to drive Stripe's long-term revenue growth as trusted technical advisors to users and partners and reliable voice of the user to Stripe Product. The Solutions Architecture Strategic Programs team is a small, high-impact team within SA that partners with global SA leadership to design and deliver programs that address the org's most strategic priorities (i.e. 'Big Rocks') and time-sensitive business challenges. Our team delivers efficiency and leverage to the SA org by designing programs that 1) make it less frictionful for SAs to deliver user impact and 2) scale best practices to drive the broadest possible global impact.
What you’ll do
As an SA Program Manager, you will independently own and drive programs that raise the user-facing excellence and operational effectiveness of the global SA org. You will operate with significant autonomy—scoping ambiguous problems, aligning diverse stakeholders, and driving complex initiatives from strategy through delivery and iteration. Within SA, you'll partner with SA leadership and SA business partners (e.g. Strategy & Operations, Enablement, Recruiting, People) and a broad set of cross-functional stakeholders (Product Marketing, Field Marketing, Professional Services, Alliance and Channel Partners) to define and roll out global standards of SA user-facing and operational excellence.
Responsibilities
- Independently scope, design, deliver, and iterate on high-priority global programs that address SA's most strategic priorities, owning outcomes end-to-end with minimal oversight
- Partner with SA leadership and SA Enablement to define and scale repeatable frameworks and shared standards of pre-sales excellence by segment and motion and drive adoption through manager training and coaching
- Use data to identify organizational gaps, set program priorities, measure impact, and build the case for investment or change across SA leadership and cross-functional partners
- Lead change management planning and execution for org-wide programs — including communication, enablement, and operational rigor — ensuring SA managers and ICs adopt new behaviors durably
- Navigate competing priorities across a broad GTM stakeholder map — including Sales, Marketing, Professional Services, Developer Relations, and Channel partners — to align cross-functional teams around programs that drive measurable improvement in SA effectiveness and user impact
- Act as a resource and thought partner to SA leadership and peers, sharing knowledge, identifying and raising risks early, and contributing to a higher collective bar for program design and change management in the org
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
- 7+ years of experience in GTM program management, business operations, manageme