Program Manager, People Operations Strategy
About the role
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet.
About the team
The Global People Operations team is the engine that powers Stripe's talent lifecycle. We oversee a comprehensive global delivery model—encompassing everything from foundational employee support to highly specialized operations. We are looking for a strategic operations Program Manager to lead our efforts in driving a users-first scale and transformation roadmap.
What you'll do
As the People Ops Strategy PM, you will champion our transformation efforts to drive a users-first operational scale roadmap for the Global People Operations horizontal—with AI and automation at the forefront. You will be the accelerant for our team, driving higher levels of operational resiliency and efficiency. You will centralize the intake and capacity governance for Global People Operations, ensuring that new work is vetted for operational fit and that our team has the bandwidth and data-driven insights to deliver at scale.
Internal Operating Mechanisms & Efficiency
- Operational Evolution: Drive improvements in internal operating mechanisms that shift the People Ops team toward proactive, automation and AI-driven operations, advancing the model's overall effectiveness.
- Capability Leadership: Introduce and lead foundational capabilities in workforce forecasting, service enablement, and global operational strategy to ensure our horizontal scales ahead of business demand.
- Predictive Planning: Transition the team from reactive ticket monitoring to proactive capacity management; build the models to predict demand across foundational support and specialized operations.
Operational Intake & Capacity Governance
- Horizontal Work Intake: Design and lead the mandatory, centralized intake process for all work entering the Global People Operations team. Ensure every initiative is vetted for operational fit.