Program Manager

About Mendix

Mendix is a low-code app development platform that enables a visual approach to software development, abstracting and automating every step of the application lifecycle. Gartner predicts that by 2024, low-code application development will be responsible for more than 65% of application development activity. Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant. Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies worldwide like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull unleash their best ideas faster with the help of the Mendix Platform. Mendix is a Siemens Business.

Role Overview

As part of a country/vertical, region or zone Services organization, leads a services program consisting of related services projects or leads multiple unrelated services projects driving customer's value realization and business outcomes.

Key Responsibilities

• Drive Value Realization
  • Work with Sales Account Manager and Engagement Management to create the program vision based on the business strategy in line with responsible customer business managers
  • Guide the customer through the process of value identification and planning
  • Communicate and make people understand the value of the program
  • Drive customer to realize value from Digital Enterprise Solutions and guide the customer through required value realization plan changes
  • Together with Engagement Management, identify and create additional opportunities within and beyond the ongoing program
  • Plan the program according to the value realization plan and initiate the required projects to achieve the program vision
• Initiate and Execute a Program Structure and Governance Model
  • Work with Sales, Services Management to initiate, review and agree a program governance model with the customer
  • Execute the program governance model in close cooperation with the customer
  • Define and agree the program roles and responsibilities with the customer
  • Conduct stakeholder management through systematic identification, analysis and planning of actions to negotiate with and influence stakeholders
  • Work with Sales and Services Management to setup all required processes in alignment with all stakeholders including appropriate communication on all levels for program
• Manage the Program throughout the Program life-cycle leveraging Siemens Delivery Framework
  • Manage all contracts in the program and derive actions concerning risks, opportunities and contractual obligations with respect to the entire program
  • Manage the dependencies between projects, establish and publish clear priorities among projects and program activities, coordinate the projects effectively and establish the required program governance model
  • Act as the primary point of contact for the program and aligns Sales, Presales, Engagement Management, Services Management and the customer for the program, including across countries
  • Works under self-management to manage programs of medium to high size and complexity, spanning several countries within the Zone
  • Mentors Project Managers and other key program team members