Program Manager – Marketing Communications

In This Role

In this role, you will plan, create, and coordinate communication strategies and engagement activities that support a global customer experience enablement function. You will manage a diverse portfolio of communications, ensuring alignment across internal stakeholders and external audiences while driving awareness and engagement for key initiatives.

You’ll collaborate closely with senior leadership to identify priority messaging, develop impactful content, and execute communication plans that support customer engagement programs, including events such as roundtables. This role requires strong project management, content creation, and analytical skills to ensure timely delivery and continuous improvement of communications efforts.

Key Responsibilities

• Coordinate and manage end-to-end communication projects, ensuring alignment with business goals and timelines
• Develop detailed project plans and oversee execution across multiple workstreams
• Partner with senior leadership to identify key messaging, initiatives, and communication opportunities
• Create, edit, and publish high-quality content for internal and external audiences across channels (e.g., intranet platforms, collaboration tools, executive updates, and engagement materials)
• Manage a dynamic communications portfolio, tailoring messaging for different audiences and channels
• Execute communication plans, including content creation, curation, scheduling, and publishing
• Lead project management for content development from concept through delivery and performance measurement
• Analyze feedback and engagement data to refine communication strategies and improve impact